About this course

Disruptions in the telecommunications industry are common place today. It is up to each telecommunications service provider to understand their most profitable customer segments and services, and to generate revenue from them.

What is risk?

According to ISO 31000, risk is defined as the “effect of uncertainty on objectives” and an effect is a positive or negative deviation from what is expected.

The probability or threat of damage, injury, liability, loss, or any other negative occurrence that is caused by external or internal vulnerabilities, and that may be avoided through preemptive action.

What you will learn

In this course, you will learn how to:

Recognise the key elements of the four phases of the Enterprise Risk Management (ERM) process.

The following topics will be covered:

Topic 1: The Enterprise Risk Management Process

Topic 2: Phase 1 – Establishing the Context

Topic 3: Phase 2 – Risk Assessment

Topic 4: Phase 3 – Risk Treatment

Topic 5: Phase 4 – Risk Monitoring, Escalation and Reporting

Course Provider

MTN Group